Regulation Resolution Limited is committed to providing the highest quality service to our clients. However, we recognise that there may be occasions when you may be dissatisfied or have concerns regarding the services provided. In such instances, we encourage you to promptly inform us, enabling us to address and resolve your concerns in accordance with our established complaints procedure.
Initial Contact for Concerns:
To address your concerns effectively, we recommend that you first contact the individual handling your case. We would like to be given the chance to put things right for you. This initial discussion may help us resolve any issues directly. If you prefer to initiate a formal complaint, please request our comprehensive complaints procedure. Rest assured, making a complaint will not adversely impact our handling of your case.
Escalation if Resolution is Unsuccessful:
If your complaint is not resolved through our internal complaints procedure, you may escalate the matter to the Legal Ombudsman. The Ombudsman will conduct an independent review of your complaint, and this will not affect how we manage your case.
Conditions for Ombudsman Investigation:
Before the Legal Ombudsman accepts your complaint for investigation, it will verify that you have attempted to resolve your complaint with us. Should you find it necessary to involve the Ombudsman, please ensure that you do so:
– Within six months of receiving our final response to your complaint; and
– No more than one year from the date of the incident or omission that prompted the complaint; or
– No more than one year from the date when you reasonably should have been aware of the issue.
Legal Ombudsman Contact Information:
For further details regarding the Legal Ombudsman, please contact:
– Website: http://www.legalombudsman.org.uk
– Phone: 0300 555 0333 (available 9:00 AM – 5:00 PM)
– Email: enquiries@legalombudsman.org.uk
– Mail: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Concerns Regarding Conduct:
If you have concerns about our behaviour, including issues related to dishonesty, mismanagement of funds, or unfair treatment based on age, disability, or other characteristics, you may seek assistance from the Solicitors Regulation Authority (SRA).
To understand how to raise your concerns with the SRA, please visit their official website.